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Role Description

This is a full-time on-site role for a Customer Support Executive at NIFTEL COMMUNICATION LTD, located in Lucknow. The Customer Support Executive will be responsible for providing impeccable customer support and ensuring customer satisfaction. Responsibilities include managing online support channels, addressing customer queries through various communication mediums, delivering technical support, and identifying and resolving customer issues promptly. Additionally, the role entails maintaining accurate records of customer interactions and feedback to enhance overall service quality.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Online Support and Technical Support skills
• Strong problem-solving and critical-thinking abilities
• Excellent communication and interpersonal skills
• Ability to work well in a team-oriented environment
• Prior experience in a customer-facing role is beneficial
• Bachelor's degree in any relevant field is preferred